About the Role
What You'll Do
Pre-Sales Support Partner with Account Executives on discovery calls to understand prospect goals and technical environment Deliver tailored Fullstory demos and run proof-of-concept trials (once trained) Help shape scope and expectations for the onboarding package a prospect will need once they closeDeliver Structured Onboarding Packages Across these engagements, you will: Run discovery sessions to define success criteria, goals, stakeholders, and scope, and set onboarding timelines and expectations Guide customers through technical implementation, configuring integrations, exclusion/masking settings, and custom data Deliver platform training covering navigation, segments, session replay, engagement analytics, and admin/privacy best practices Facilitate collaborative strategy workshops that connect platform usage to the customer's specific KPIs, use cases, and workflows, delivering prescriptive recommendations for continued success Keep a clear record of customer engagement and outreach, and escalate stalled engagements to the Account Executive, CS
What We're Looking For
3–5 years of experience deploying or implementing B2B software/SaaS solutions for clients — ideally behavioral analytics, digital experience analytics, or product analytics platforms (implementation consulting, solutions consulting, or technical onboarding background) Proven experience running structured, multi-week client engagements: discovery calls, technical implementation, training sessions, and strategic workshops — the specific tool matters less than the pattern Fast, independent learner — comfortable becoming the in-house expert on a new platform quickly, since full Fullstory training is provided Strong training and facilitation skills — experience leading onboarding calls, workshops, or webinars Native Spanish speaker Professional working proficiency in English (platform documentation, internal tools, and coordination with BRQ's teams are in English) Comfortable with remote work and periodic travel (~20–30%, adjust as needed) Strong written communication and documentation habits — you'll need to track engagement history and outreach attempt
Background in consulting, agency, or professional services
Culture at BRQ
We call our way of caring for people the BRQ Way, featuring initiatives for career and development, health and well-being, and communication and connection. We work with flexibility according to the project's context (anywhere office, hybrid, or on-site) and we invest in continuous development through the BRQ Academy, mentoring, certification incentives, and language programs, among other fronts.
Diversity, inclusion, and freedom are part of our daily lives. We encourage applications from individuals with diverse profiles, backgrounds, and realities, in addition to providing affirmative opportunities for people with disabilities and women. We also have three Affinity Groups, called Roars, which create spaces for exchange and drive inclusive initiatives within the company. https://www.brq.com/carreiras/
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